Central Bank of Nigeria (CBN), says it has helped aggrieved customers recover N115.45 billion and $22.794 million, following complaints on illegal deductions and failed or fraudulent transactions brought to its notice by aggrieved customers between 2012 and 2023.
Data released by the bank showed 35,453 complaints were received and 33,437 were resolved.
Director of Corporate Communications, Dr. Isa Abdulmumin, disclosed this in Ado-Ekiti, the Ekiti State capital, at the 2023 CBN Fair, themed, ‘Promoting Alternative Payment Channels as Tools for Financial Inclusion’.
Abdulmumin said the monies were recovered from banks, in response to various complaints by customers, including deduction of excess charges.
He said the bank, as a responsible and responsive corporate citizen, would continue to attend to complaints by customers and ensure their rights are protected.
Abdulmumin, who was represented by his assistant, Mr. Esu Imo, said objectives of the engagement included sensitising members of the public on how the bank’s initiatives could grow businesses and contribute positively to the Nigerian economy.
It was also designed to show efforts of the bank in driving financial inclusion and ensuring consumers of financial products are protected.
Abdulmumin added: “I have a word on our currency, the naira. The CBN will sustain its efforts towards ensuring its availability. We, however, urge you to see the naira as our critical symbol of national identity. Respect and keep it clean. Do not spray, hawk, mutilate or counterfeit the naira.
“Let me assure you that CBN will continue to ensure it delivers on its core mandate of ensuring monetary and price stability. However, it is instructive to state that the bank shall also continually roll out proactive and innovative policies, which would ensure all economic sub-sectors receive desired support.”