Union Bank unveils innovations on digital banking platforms

Joe Mbulu, Transformation Director, Union Bank; Lola Cardoso, Head Group Corporate Strategy, Union Bank; Folorunsho Orimoloye, Head Alternative Channels, Union Bank; Ogochukwu Ekezie-Ekaidem, Head Corporate Affairs/ Corporate Communications, Union Bank; Emeka Emuwa, CEO Union Bank; Carlos Wanderley, Head Retail Banking, Union Bank at the launch of the bank’s new and upgraded digital platforms which held in Lagos

Union Bank has unveiled a plethora of digital banking solutions including a new version of its mobile banking app, UnionMobile, and *826#, a unique USSD code which will allow customers perform banking transactions through short code messaging on their mobile phones.

The Bank also revealed its upgraded online banking platform, UnionOnline, with aesthetic improvements, new features and targeted offers for its customer segments. With *826#, Union Bank joins a growing financial industry trend which hopes to extend banking services to less tech savvy customers, and customers who want to avoid internet banking which requires data, as well as the financially excluded.

Speaking at the launch event, Chief Executive Officer of Union Bank, Emeka Emuwa, spoke effusively about the Bank’s new banking solutions and its commitment to delivering on its brand proposition.

“Simpler, Smarter banking is not just a tagline for us,” he said. “We have worked tirelessly for nearly two years to deliver the solutions we are presenting today because we invested time and resources to understand what our customers really need and how we can deliver the right solutions to meet those needs.

“This investment in understanding our customers’ needs has led to the innovations and first-to-market features we are unveiling today. Our new platforms marry simplicity, functionality and aesthetics to deliver a seamless and improved user experience for our customers.”

Borrowing from the UBER innovation concept, Union Bank has introduced a ‘Locate An Agent’ feature on its banking app, designed to bring its mobile banking services directly to its customers.

Using the mobile app, customers can locate the Union Bank Direct Sales Agent (DSA) closest to them and request cash collection for deposit or withdrawals. Agents can also open accounts and assist customers with other banking services at a location convenient for them.

According to Union Bank’s Head of Retail Banking, Carlos Wanderley, this new feature is designed especially to support small businesses.

“The ‘Locate an Agent’ feature was developed to provide a much desired convenience for small businesses and sole entrepreneurs. This is an on-demand service which allows them conclude basic banking transactions at a time and location most convenient to them. It saves them time and provides one-on-one VIP service they would likely not get at the branches,” he said.



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